About Exero Claims

Insurance Claims Investigation in the Czech Republic.

Exero Claims is the insurance claims investigation division of Exero Group s.r.o., a licensed Czech private detective agency based in Prague. The founders bring more than 35 years of private-investigation experience, specializing in insurance claims investigation work.

Our Background

Professional Background
The people behind Exero Claims bring professional investigative experience developed in the United States and Europe, which Exero Claims applies to insurance claims work in the Czech Republic.
Exero Claims Today
Exero Claims operates as the insurance claims investigation and compliance division of Exero Group s.r.o., with operations based in Prague. It serves insurance carriers, third-party administrators, self-insured businesses and organizations, government and public-sector organizations, and international insurers and claims professionals.

Credentials and Licensing

Czech Trade Licensing Act

Exero Group s.r.o. holds the Czech trade authorization for detective services (Služby soukromých detektivů). Exero Claims operates as its insurance claims investigation division. IČO 09022104.

Data Protection & Privacy

Investigations are conducted with regard to applicable Czech and EU data-protection requirements, including the GDPR and Czech Act No. 110/2019 Coll., on the Processing of Personal Data.

Documented Investigative Findings

Investigation reports and supporting documentation are prepared to support insurance claims, civil proceedings and related litigation where appropriate. Admissibility and evidentiary weight are determined by the applicable court or authority.

Insurance-Only Specialization

Exero Claims works only on insurance-related matters.

Bilingual Operations

Czech and English for reports and correspondence.

What We Bring to Insurance Clients

Facts, Not Decisions

Exero Claims investigates, verifies, documents and reports facts. Claims, coverage, liability, fraud, benefits and payment decisions remain with the instructing client.

Insurance Claims Experience

Exero Claims applies the founders' private-investigation experience in insurance claims work to the Czech insurance market. Investigations are organized around how carriers, TPAs and other claims organizations handle claims, and adapt to each client's working environment.

Regulatory and Privacy Framework

The Czech insurance investigation framework operates at the intersection of the Czech Civil Code, the Insurance Act, the Personal Data Processing Act and the GDPR. Surveillance assignments are reviewed in relation to their purpose, scope and applicable privacy and data protection requirements, and reports are prepared to support claims decisions and proceedings where appropriate.

Nationwide Czech Capability

Direct investigative capability across the Czech Republic, from Prague and Central Bohemia to Brno, Ostrava, Plzeň and the regions. Single point of contact for matters involving multiple regions.

Explore the 16 Exero Claims services, see who we serve, read how assignment works or contact the Exero Claims team.