Contact Us
Contact the Exero Claims team. Strictly confidential.
Send a Message
For general enquiries, partnerships, and media. New claim assignments should be submitted through the Assignment Portal above.
When to contact Exero Claims
Exero Claims supports insurance carriers, third-party administrators, self-insured organizations, public-sector organizations and international insurers and claims professionals with matters in the Czech Republic. Contact us when a claim needs to be investigated or verified, for example a suspicious first-party or third-party claim, or a claim where a claimant's observable activities need to be factually documented.
What to expect after you write to us
Contact Exero Claims to discuss the matter and the investigative services that may be appropriate to your requirements. Urgent assignments can be discussed at the time of referral.
Helpful details to include
- The type of claim or cover involved, and your file reference if you have one.
- The location and approximate date of the incident.
- What you need established, any deadlines, and your preferred reporting language (Czech or English).
- Claim documents and case files should be sent through the Assignment Portal, not this form.
See how assignment works or browse the insurance investigation services.
Coverage and languages
Czech operations are based in Prague, with direct investigative capability across the Czech Republic. Where an assignment involves another country, coordination of appropriate cross-border work can be discussed where available. Reports are delivered in Czech or English.
Why insurers and claims organizations choose Exero Claims
- Exero Group s.r.o. holds the Czech trade authorization for detective services under the Trade Licensing Act (Act No. 455/1991 Sb.).
- Documented investigative findings prepared to support claims and proceedings, and investigator testimony regarding investigative work and factual findings, where appropriate.
- Investigations are conducted for an identified purpose and with regard to applicable Czech and EU privacy and data protection requirements, including Act No. 110/2019 Sb., on the Processing of Personal Data, where applicable.
- Reports can be provided in Czech or English.
- Deployment timing depends on assignment requirements, location and investigator availability.
Common questions about getting in touch
Is the initial enquiry confidential?
Yes. Enquiries are treated as confidential and are reviewed to determine the appropriate scope and handling of the requested investigation. Information submitted through the contact form is handled in accordance with our Privacy Policy and is limited to what is needed to respond to the enquiry and manage any resulting assignment.
Can we discuss a matter before instructing Exero Claims?
Contact Exero Claims to discuss the matter and the investigative services that may be appropriate to your requirements.
Can I receive an estimate before formally instructing Exero Claims?
Yes. Fees depend on the scope, complexity and location of the assignment, and anticipated costs can be discussed before fieldwork begins.
What if the claim or incident happened outside the Czech Republic?
Exero Claims carries out its investigations in the Czech Republic. Where an assignment involves another country, coordination of appropriate cross-border work can be discussed where available. Where a matter will be litigated in the Czech Republic, we prepare the file with Czech proceedings in mind; admissibility is determined by the applicable court.
How should I submit a new claim assignment?
New claim assignments should be submitted through the secure Exero Claims Assignment Portal at assignments.exeroclaims.cz, which provides secure online intake of claim files, evidence, and case briefs. General enquiries can use the form on this page.