Contact Us
Speak to a senior investigator. Strictly confidential. Response within one business day.
Send a Message
For general enquiries, partnerships, and media. New claim assignments should be submitted via the referral portal above.
When to contact Exero Claims
Exero Claims supports insurers, reinsurers, corporate risk teams, and legal counsel across the Czech Republic and wider Central Europe. Reach out when you need an independent, licensed investigator to verify a suspicious first-party or third-party claim, confirm whether a claimant's stated condition matches their day-to-day activity, locate witnesses or assets, document a loss scene before evidence degrades, or support pending litigation with admissible field evidence. We also accept enquiries from law firms preparing expert-witness testimony, HR departments managing internal misconduct or workers' compensation matters, and brokers screening high-value policies before binding cover.
What to expect after you write to us
Every enquiry is handled personally by a senior investigator — never a call-centre or junior triage agent. Within one Czech business day you will receive a written reply outlining feasibility, an estimated timeline, the lawful evidence-gathering methods we plan to use, and a transparent fixed-fee or hourly quote. If the matter is urgent or sub judice, we can usually deploy a field team within 24–48 hours anywhere in Czechia and within five business days across the Schengen area. All communication is treated as privileged: we work under strict GDPR and Czech Act No. 101/2000 controls, retain only the minimum data needed for the assignment, and destroy or return case files at conclusion in line with your retention policy.
Helpful details to include
- Claim or file reference and the type of cover involved (motor, liability, life, disability, property, workers' compensation, business interruption).
- Date and location of the alleged loss, plus the current procedural stage (FNOL, reserve review, litigation, subrogation).
- The specific question you need answered — for example, activity verification, witness location, surveillance, scene reconstruction, or background due diligence.
- Any deadlines imposed by court orders, regulators, or internal SLAs, and your preferred language for the final report (Czech, English, or both).
Coverage and languages
Our home base is Prague, with field operatives in Brno, Ostrava, Plzeň, and Hradec Králové. Cross-border assignments in Slovakia, Poland, Germany, and Austria are coordinated through vetted partner investigators under the same chain-of-custody and reporting standards. Reports are delivered in Czech, English, or German, formatted for direct submission to Czech courts, the Czech National Bank, or international reinsurance panels.
Why insurers and legal teams choose Exero Claims
- Licensed Czech private detectives operating under Act No. 455/1991 Sb., with trade registration for detective services.
- Court-admissible evidence packages, expert witness testimony, and documented chain-of-custody for every exhibit.
- Strict GDPR and Czech Act No. 101/2000 Sb. compliance, with written proportionality assessments before any field activity.
- Bilingual Czech and English reporting as standard; German available for cross-border assignments and reinsurance panels.
- Rapid field deployment — typically 24–48 hours across Czechia and within five business days across the Schengen area.
Common questions about getting in touch
Is the initial enquiry confidential?
Yes. Every enquiry is handled directly by a senior investigator under strict confidentiality. We do not share details with third parties unless you instruct us to proceed, and we retain only the minimum data needed to assess your request.
Do you provide a free feasibility assessment?
We provide a no-obligation written assessment of feasibility, likely timeline, and proposed methods within one Czech business day. A transparent fee quote is included so you can decide whether to instruct us.
Can I receive an estimate before formally instructing Exero Claims?
Absolutely. We quote fixed-fee or hourly options based on the scope, complexity, and urgency of the matter. There is no cost for the initial assessment or quote.
What if the claim or incident happened outside the Czech Republic?
We coordinate cross-border assignments in Slovakia, Poland, Germany, and Austria through vetted partner investigators. Where a matter starts abroad but will be litigated in the Czech Republic, we ensure the evidence file meets Czech procedural standards.
How should I submit a new claim assignment?
New claim assignments should be submitted through our secure referral portal at assignments.exeroclaims.cz, which is designed for encrypted intake of claim files, evidence, and case briefs. General enquiries can use the form on this page.