Website Privacy Policy

Exero Claims, the insurance claims investigation and compliance division of Exero Group s.r.o. ("we," "our," or "us") values your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website.

1. Information We Collect

Personal Information: If you contact us via forms, we may collect your name, email address, phone number, and any details you provide.
Technical Information: When you visit the website, technical data such as your IP address and browser type may be processed as necessary to operate and secure the website.

2. Assigning an Investigation Through Our Form

If you assign an investigation through the form at assignments.exeroclaims.cz, your personal data is processed by Exero Group s.r.o., company ID (IČO) 09022104, registered office Žirovnická 3133/6, 106 00 Praha – Záběhlice, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 329294, as controller.

As the person assigning the case, we process:

• your name, company, email address and phone number,
• the claim or file number and other details of the assignment,
• a record of your confirmation that you are entitled to share the data, including the date and time,
• technical data needed to secure the form, such as your IP address.

We process this data to enter into and perform the contract for the investigation and for related communication. If you act for a company, the legal basis is our legitimate interest in communicating with our client (Article 6(1)(f) GDPR); if you assign the case on your own behalf, it is the performance of a contract (Article 6(1)(b) GDPR). We keep the record of your confirmation to show that the assignment was made lawfully (Article 6(1)(f) GDPR). Accounting and tax records are processed to meet legal obligations (Article 6(1)(c) GDPR).

We keep the data for the duration of our business relationship and for 3 years afterwards; accounting and tax records for the period required by law.

Only authorised staff and our technical service providers (hosting, database, email), who are bound by contract and confidentiality, have access to the data. The data is processed within the European Union.

Data about the person to be investigated that you enter in the form is processed in accordance with our Notice for investigated persons. Please do not upload medical records unless they are necessary for the assignment.

3. How We Use Your Information

• Respond to your inquiries.
• Provide and improve our services.
• Ensure website functionality and security.

4. Sharing Your Information

We do not sell or rent your personal information. We may share data with trusted third-party service providers for website operation and legal compliance.

5. Cookies

Our website uses only necessary cookies that keep it working and secure and remember your chosen language. These cookies do not require your consent (Section 89(3) of Czech Act No. 127/2005 Coll., on Electronic Communications). We do not use analytics or advertising cookies. You can refuse or delete cookies in your browser settings; some website features may then not work properly.

6. Your Rights

You have the right of access to your personal data, to rectification or erasure, to restriction of processing, to data portability and to object to processing based on legitimate interest. You can exercise these rights at privacy@exeroclaims.cz; we will respond without undue delay and within one month at the latest. You also have the right to lodge a complaint with the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů), Pplk. Sochora 27, 170 00 Praha 7, www.uoou.gov.cz.

7. Data Security

We take appropriate measures to protect your data from unauthorized access, alteration, or disclosure.

8. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with the revised effective date.

9. Contact Us

For questions about this policy, please contact us at: privacy@exeroclaims.cz