Surveillance & Activity Verification
Exero Claims conducts surveillance and activity verification throughout the Czech Republic for insurers, TPAs, self-insured organizations and other claims professionals.
Surveillance provides an independent record of publicly observable activity that may be relevant to the handling of a claim.
Claims Surveillance
Surveillance may be used in connection with:
- Personal injury claims
- Workplace injury claims
- Disability and benefits claims
- Motor and liability claims
- Long-term absence or incapacity matters
- Claims involving possible misrepresentation
- Other claims where publicly observable activity is relevant
Observed activity is reported factually. Investigators do not make medical conclusions or determine the validity of the claim.
Conducting the Investigation
Before surveillance begins, the investigator reviews the information provided by the client, including available subject information, relevant addresses, dates and the purpose of the assignment.
Surveillance is conducted from public or otherwise lawfully permitted locations.
Investigators document relevant observations and obtain photographs or video when circumstances permit.
For assignments conducted over multiple days, the investigative approach may be adjusted based on information developed during earlier activity.
Activity Verification
Relevant observations can include publicly observable travel, walking, driving, shopping, recreational activity, work-related activity and other conduct connected to the investigative purpose.
Exero Claims reports what was observed.
The client determines the significance of those observations in relation to the claim.
Reporting
The client receives a written surveillance report identifying the dates and times of the investigation and the activity observed.
Relevant photographs and video obtained during the authorized assignment are provided with the report.
Czech Republic Coverage
Surveillance is available throughout the Czech Republic.
Assignments may involve a single surveillance period or multiple investigative days depending on the requirements of the claim and the client's instructions.
Privacy and Data Protection
Surveillance is conducted for an identified investigative purpose and with regard to applicable Czech and EU privacy and data protection requirements.
Assign Surveillance
Submit the claim information, subject details, relevant locations, investigative objective and requested surveillance dates through the Exero Claims Assignment Portal.