Alive & Well Visits
Exero Claims conducts Alive & Well visits throughout the Czech Republic for insurers, claims administrators and other organizations requiring in-person verification of an insured, claimant or beneficiary.
The visit provides an independent record of contact and basic information relevant to the client's verification requirements.
In-Person Verification
An Alive & Well visit may include:
- Confirmation of identity
- Confirmation of current residence
- Basic information concerning current circumstances
- Client-specific questions
- Other authorized verification
- Photographs where required and appropriate
When an Alive & Well Visit May Be Used
An Alive & Well visit may be appropriate when:
- The client has not had recent direct contact with the person
- Current information requires independent confirmation
- A long-term or continuing claim requires local verification
- An international claims handler requires contact with a person located in the Czech Republic
Contact and Reporting
The investigator documents whether direct contact was made.
Information obtained directly from the subject is distinguished from information provided by another person and from investigator observations.
If contact cannot be made, that result is documented factually.
No Medical or Benefits Determination
An Alive & Well visit is an information and verification service.
The investigator does not make medical conclusions or determine benefit entitlement.
International Claims
International insurers, claims administrators and benefits providers can instruct Exero Claims to conduct Alive & Well visits in the Czech Republic.
Reporting
The client receives a written report documenting the visit, contact made, information provided and relevant investigator observations.
Photographs or other supporting material are included where obtained and appropriate to the assignment.
Data Protection and Privacy
Alive & Well visits are conducted for an identified purpose and with regard to applicable Czech and EU privacy and data protection requirements.
Assign an Alive & Well Visit
Submit the subject information, reported address, purpose of the visit and any client-specific questions through the Exero Claims Assignment Portal.