Outsourced SIU Services
Outsourced SIU support means using an external investigative resource to carry out the investigations a claims or special investigations team refers to it. Exero Claims provides this support for insurers, TPAs and self-insured organizations that need investigative work in the Czech Republic, for individual referrals or on a continuing basis.
The difference from assigning a single investigation is the working relationship. The client's team keeps control of its files and decisions, and Exero Claims acts as its investigative resource in the Czech Republic, working to the client's referral and reporting requirements.
When Outsourced SIU Support Is Used
Organizations typically use outsourced SIU support when:
- They do not maintain their own investigative resources in the Czech Republic
- An internal SIU or fraud team needs local investigative work carried out in the Czech Republic
- Recurring referrals call for a consistent investigation and reporting arrangement
- An insurer based outside the Czech Republic has claims requiring Czech investigation
Individual Referrals and Continuing Support
Insurers and claims organizations can refer individual claims requiring investigation in the Czech Republic. Exero Claims conducts the authorized investigation and reports the findings to the instructing client.
Exero Claims can also provide continuing investigative support where an insurer, TPA or self-insured organization requires recurring investigation in the Czech Republic. Each assignment remains subject to the client's authorization and investigative requirements.
Support for Internal SIU Teams
An insurer's existing SIU or fraud team can use Exero Claims for local investigative activity in the Czech Republic.
This allows the client's internal team to retain control of the investigation while Exero Claims performs authorized local research, interviews or fieldwork.
Investigations That Can Be Referred
Depending on the referral, support may cover:
- Insurance Claims Investigations
- Insurance Fraud Investigations
- Surveillance & Activity Verification
- Background & Prior Claims Investigations
- OSINT & SOCMINT Investigations
- Scene Investigations
- Witness Interviews & Recorded Statements
- Workplace Injury & Occupational Claims Investigations
- Compliance Visits
- Disability & Benefits Verification
The investigative scope of each matter is based on the client's referral and instructions.
Working to the Client's Procedures
Assignments can be conducted according to agreed:
- Referral instructions
- Investigative objectives
- Authorization procedures
- Reporting requirements
- Client-specific requirements
What the Client Receives
For each referral, the client receives a factual investigation report prepared to the agreed reporting requirements.
Reports describe the investigative work performed and the information developed, and distinguish investigator observations, witness information, third-party information and research findings where applicable. Supporting material is included where obtained during the authorized assignment.
What Remains With the Client
Exero Claims provides investigative support and factual reporting. Claims, coverage, fraud, liability and payment decisions, and the management of the client's own SIU process, remain with the instructing organization.
International Insurers
International insurers and claims organizations can instruct Exero Claims directly for claims requiring investigation in the Czech Republic.
Czech Republic Coverage
Outsourced SIU support is available for investigations throughout the Czech Republic.
Data Protection and Privacy
Investigations are conducted for an identified purpose and with regard to applicable Czech and EU privacy and data protection requirements.
Setting Up Support
Individual investigations are submitted through the Exero Claims Assignment Portal, and How Assignment Works explains the steps. Organizations considering continuing support can contact Exero Claims to discuss referral and reporting requirements.
Common Questions
An outsourced SIU provider carries out investigations referred by an insurer's or TPA's claims or special investigations team. Exero Claims performs this role for matters requiring investigation in the Czech Republic and reports findings to the referring team.
Yes. An existing SIU or fraud team can refer local investigative work in the Czech Republic to Exero Claims while keeping control of the investigation and its decisions.
Individual referrals are submitted through the Exero Claims Assignment Portal. For continuing support, referral instructions, authorization procedures and reporting requirements are agreed with the client.
Yes. Insurers and claims organizations outside the Czech Republic can instruct Exero Claims directly for claims requiring investigation in the Czech Republic.
Discuss SIU Support
Organizations requiring ongoing investigative support can contact Exero Claims to discuss referral requirements and case-handling procedures. Individual investigations can be submitted through the Exero Claims Assignment Portal.