Insurance Claims Investigation Services

Investigation reports and supporting documentation are prepared to support insurance claims, civil proceedings and related litigation where appropriate. Investigations are conducted for an identified purpose and with regard to applicable Czech and EU privacy and data protection requirements. The admissibility and evidentiary weight of evidence are determined by the applicable court or authority. Where appropriate, investigators can give testimony limited to the investigative work performed, their factual observations, findings and documentation. Testimony is not guaranteed in every matter, and investigators are not presented as expert witnesses.

Deployment timing depends on assignment requirements, location and investigator availability. Urgent assignments can be discussed at the time of referral.

Yes. Exero Claims works directly with Czech and international insurance carriers, TPAs and SIU teams, self-insured businesses and organizations, and government and public-sector organizations. Assignment requirements, scope and authorization are reviewed before investigative work begins.

Surveillance assignments are conducted for an identified purpose and with regard to applicable Czech and EU legal, privacy and data-protection requirements. Whether a particular activity is lawful depends on its circumstances, including its purpose, proportionality and the methods used. Assignment requirements, scope and authorization are reviewed before investigative work begins.

A structured investigation report with a summary and findings; photographs and video where applicable and lawful; relevant data-protection and investigation documentation, where applicable; and investigator testimony regarding investigative work and factual findings, where appropriate. Reports are delivered in Czech or English.

Yes. Assignments can be carried out throughout the Czech Republic, for example in Prague, Brno, Ostrava or Plzeň, as well as in other regions. Assignments are coordinated according to the location, investigative requirements and available resources. Scope, timing and anticipated costs can be discussed before fieldwork begins.

Investigative work can be conducted locally in Czech. Reporting for international clients can be provided in English.