Insurance Investigation Services for Carriers
Exero Claims provides claims investigation and field services for insurance carriers throughout the Czech Republic.
We work with claims departments, fraud and SIU teams, adjusters and other insurance professionals requiring local investigation, verification or fieldwork.
Claims Investigation Support
Insurance carriers can instruct Exero Claims for individual claims or ongoing investigative requirements.
Services include:
- Insurance claims investigations
- Surveillance and activity verification
- Background and prior claims investigations
- OSINT and SOCMINT
- Scene investigations
- Witness interviews and recorded statements
- Insurance fraud investigations
- Compliance services
- Disability and benefits verification
- Workplace injury investigations
- Underwriting due diligence
- Litigation support
- Outsourced SIU support
The carrier determines the investigative objective and scope.
Exero Claims conducts the authorized investigation and reports the information developed.
Surveillance
Surveillance can document publicly observable activity relevant to a claim.
The investigation is reported factually, with photographs or video included where obtained.
Suspected Fraud and Misrepresentation
Where a claim contains material inconsistencies or concerns requiring further investigation, Exero Claims can conduct authorized enquiries to establish and document relevant facts.
Exero Claims does not determine whether fraud has occurred.
Compliance and Continuing Claims
Compliance and field verification services can support sick leave, disability, benefits, workplace injury and other continuing claims.
Local Field Investigation
Exero Claims can conduct scene enquiries, witness interviews, address verification and other authorized field investigation throughout the Czech Republic.
Support for SIU and Claims Teams
Exero Claims can support an insurer's internal claims or SIU team when local investigative resources are required in the Czech Republic.
International Carriers With Czech Claims
Insurance carriers outside the Czech Republic can instruct Exero Claims directly when a claim requires investigation or verification within the country.
Where a matter extends beyond the Czech Republic, appropriate local resources can be coordinated when required.
Reporting
Reports identify the investigative work performed and distinguish investigator observations, witness or third-party information and research findings where applicable.
Reporting requirements specific to a carrier can be incorporated where agreed.
Czech Republic Coverage
Assignments can be conducted throughout the Czech Republic and are coordinated through Exero Claims' Czech operations.
Data Protection and Privacy
Investigations are conducted for an identified purpose and with regard to applicable Czech and EU privacy and data protection requirements.
Assign a Claim
Submit the claim information and investigative requirements through the Exero Claims Assignment Portal.